However, if you choose to use a hub, ensure that the hub receives power from an AC adapter rather than from the computer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Last Modified Date: Access Level: Public Computer USB Headsets and External Hubs Plantronics recommends connecting our headsets directly into a USB port on your computer rather than plugging into a hub. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. I am just a simple volunteer in the community like everybody else. The title Admin is a community setting and does not reflect my role. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. I have had a new laptop (Dell Latitude 5520 running Windows 10 Enterprise Version 21H2 (OS Build 19044. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I have a Plantronics USB headset that I have been using on a number of computers for several years with no problems. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press Poly Plantronics MDA220 USB Corded Multi-Device UC Enabler Switchbox Plug-and-play, no hassle installation Compatible with softphones from every major UC.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.In this post, we will discuss how to fix the issue when the USB 3.0 hub is not recognized by the computer. It is indeed frustrating when the USB 3.0 hub is not recognized by your computer. Everything is hooked up, but there is error message popping up, "USB Device Not Recognized". The USB hub is simply not detected at all.īut please don't panic. Additional Poly office locations and contacts can be found at or in Australia by calling (toll free) 1-800-725-598. (Poly), 345 Encinal St., Santa Cruz, CA 95060, USA. ![]() ![]() All of atolla USB hubs have gone through multi-layers of inspection before shipping and we have the belief that your hub won't break that easy. This warranty is provided by Plantronics, Inc. Browse on, it is likely that any of the below troubleshooting steps will wake the hub up to work correctly. ↑ Table of Contents ↑ First of all, do I need to install the USB 3.0 driver for the atolla hub?Īs a matter of fact, atolla USB hub is a plug and play device.Īs the USB 3.0 port is the most common port in today's computer, all motherboard manufacturers will provide an integrated USB 3.0 driver with it. If you have performed the above steps and you are still experiencing issues with your headset, please contact Poly Support. After the PC has rebooted, reconnect the headset. If your laptop is running a Windows Version later than Windows 8, Windows also will provide auto installation for USB 3.0 driver via Windows Update. Right click on your Plantronics device and select 'Uninstall'. Most of the time, when you plug the hub into the USB 3.0 port of your computer, the driver will install automatically and the hub is ready to work. It may be caused by three types of reasons: ↑ Table of Contents ↑ But my computer still can't recognize the hub. The connector or port may break or get dirty over time.Ĭheck carefully on the USB port and USB connector for any physical damage. Or you can try to connect the USB hub to another port of the computer especially when you are using a PC, it is recommended to use the rear USB 3.0 ports which are integrated to the motherboard.
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